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Return and exchange with Nomadeshop

You ordered a product on our website and it does not fit? Do not panic ! With Nomadeshop.com, you can return your product to us within 30 days and request an exchange, credit or refund. Please note, for purchases made at the store (excluding the website and click and collect), reimbursement is not possible.

How to return my product?

On the Internet

To return a product purchased online, simply download our form below and fill in the information.

Return form here. 

Once completed, you will have to insert the form in the package and go to the post office to make a return. Please note, however, that the original box must not be used as the packing box. You will need to cover the package (example: bubble wrap or suitable cardboard) so that the Post Office labels are not stuck directly on it. You will be responsible for the cost of returning a standard withdrawal.

Warning: returns without going through our customer service are possible provided that the items are in new condition, unused and with their original packaging intact. If this is not the case, please contact our customer service by email at service.clients@nomadeshop.com.

If in doubt about the procedure, a delivery error (wrong product received), a problem with the product or if it has been used and you still want to return it to us (within 30 days after purchase) , please contact customer service by email at service.clients@nomadeshop.com specifying your request and your order number.

If the item received does not conform to your order or has a defect, please contact our customer service. A prepaid Colissimo return label will then be sent to you so that you can return the item (s) to us free of charge.