I want to buy a product, but I can't choose alone. How can I find out?
Nomadeshop offers a wide variety of urban sliding sports products. Of course, when you don’t know much, it’s easy to get lost.
To help you make a good choice, the Nomadeshop team is always available to inform you in our shop in Paris Bastille at 37 boulevard Bourdon, 75004 Paris or by phone at +33 144540744.
You can also find many of our video tips on our YouTube channel (https://www.youtube.com/user/THENOMADESTV?app=desktop).
I have some technical questions about a product but, I do not live in Paris. Where can I find advice?
The Nomadeshop team is at your disposal by phone and on our social networks. Do not hesitate to call us or send us a message, we will answer you as soon as possible! Our store team is available Monday to Friday from 11 am to 7 pm and, Saturday, from 10 am to 7 pm. Our Communication team is available on all our social networks from Monday to Friday from 9.30 am to 6.30 pm.
Can I make several payments?
The Nomadeshop team offers you a 3-time payment free of charge with our partner Alma, only on the website. You don’t need any documents. Everything is automatic.
How to benefit from free shipping?
All you have to do is place an order on our website for an amount equal to or greater than €79.
The delivery time was not respected, how to do?
On www.nomadeshop.com, we display a delivery date including processing times that are one business day. Thus, an order placed on Tuesday will be processed and shipped on Wednesday, regardless of the carrier chosen.
Colissimo announces a processing time of 48h but, it sometimes takes 72h. For express delivery, you will have to select UPS, which commits to a 24h delivery as soon as you receive your parcel in their warehouse.
If the delivery deadlines have not been respected, please contact our Customer Service Department upon receipt of the email when shipping your order. You can contact them by email at email@example.com, or by phone: +33 144549445.
At the time of delivery, I was not at home. What can I do?
If you opted for door-to-door delivery with Colissimo, if you are away from home, the letter carrier will leave a notice of passage in your mailbox. You will be able to pick up the parcel at the nearest post office, whose coordinates will be specified directly on the transit notice.
If you have opted for express delivery with UPS, note that in case of absence, the UPS service does not leave a notification. UPS keeps the package and calls you back the same day to arrange a new appointment. In the absence of an answer from you, UPS will make a new pass the next day. On the other hand, if the delivery attempt took place on Friday, the next appointment will be for the following Monday, UPS not working the weekend.
I can’t contact your customer service.
We apologize in advance if this situation happens to you. Please note that our Customer Service is open from Monday to Friday, from 9 am to 12 pm and from 1 pm to 5 pm.
If he is not reachable on these slots, is because all our advisors are already online or unavailable. We recommend that you email us at firstname.lastname@example.org. All emails are processed, and a written trace is always best to have a better follow-up!
We are committed to responding to your requests as soon as possible.
I changed my mind. How do I return a product?
Nomadeshop offers customers 30 days to change their minds. To make the return you can simply go to "my account" then "my orders" then "return a product". A request can also be sent to Customer Service at email@example.com.
Once your request is made via the corresponding tab or the customer service, you can return the products to us in their original state. The initial shipping costs will then be refunded to you, but the return costs will be at your expense unless it is a Nomadeshop error (shipping error, incorrect product description, etc.).
Please note that incomplete, damaged or damaged returned items will not be returned.
For the Christmas period, from December 1st to December 24th, Nomadeshop leaves you until January 31st to change your mind!
I didn’t get the right product. How do I do that?
Always remember to check the conformity of the delivered goods at the time of delivery. If you discover the problem (anomaly, damaged product...), you must confirm it with our Customer Service no later than two days after delivery. Warning: never sign the delivery note before checking the contents of the package!
If you notice a problem after the delivery has departed, contact our Customer Service Department no later than 14 business days after delivery to: firstname.lastname@example.org or by phone at +33 144549445. Any claim made outside this period may not be accepted.
Once the issue is identified, we will email you a prepaid label and a return form to fill out and insert into the package. The return costs will then be covered by Nomadeshop. However, the return must be done via Colissimo only. If a return is made without having informed the customer service that the error was made by Nomadeshop, the costs associated with the return will not be refunded. Nomadeshop must provide you with a prepaid return label for this specific case.
The return of the product can only be accepted for the products in their original state (packaging, accessories, instructions...).
Once the item has been received by Customer Service, Nomadeshop will exchange or refund the product(s) based on what the customer has indicated on the return form.
If the item requested in exchange is no longer available upon receipt of the return, a refund of the order will be made.
The product purchased from you is broken. Can I benefit from a warranty?
All our products are covered by the legal warranty of 2 years against manufacturing defects. On the other hand, articles dedicated to a «Freestyle» or «Aggressive» practice that suffer a breakage following the user’s practice, are not covered by this legal guarantee unless a manufacturing defect is verified and proven by our after-sales service.
However, these products are covered with a 3-month warranty by breakage marks (except for consumables (bearings, wheels, brakes, etc.) which they are not guaranteed).
The warranty applies in case of proven faults of conformity, affecting the product delivered, resulting from non-compliant packaging, or even improper assembly instructions.
In this case, the buyer can request the repair or replacement of the product (art.L211-1 to L212-1 of the French Consumer Code).
In order to benefit from the guarantee, it is imperative to keep the invoice for the purchase of the product and to contact our after-sales service by email at email@example.com. In order to deal with service problems as quickly as possible, please attach photos of the complete product to the email and zoom in on the problem in question.
The cost of returning the product to be taken over by the customer will not be covered by Nomadeshop.com except in the case of a compliance defect.