The company undertakes to offer the best level of protection possible for your data, in line with the General Data Protection Regulation (GDPR).
What personal data of mine is collected?
When you browse the nomadeshop.com website, we ask you for some personal details with a view to providing you with the products or services you require. We collect your surname, first name, address, email address, password, phone number, IP address, log-in details and browsing data, order history, preferences and interests, viewed product information, complaints and in some cases, we may also collect localisation details in order to show you your closest pick-up points or post offices.
We collect this information you provide us with when:
- You create a customer account upon visiting our website;
- You place an order;
- You browse our website and view products;
- You contact our customer service department;
- You leave a comment;
- You view one of our adverts.
Why does Nomadeshop.com collect my data?
Nomadeshop uses your data for the following purposes:
- Managing orders and customer relations;
- Targeted advertising (cf. Cookies);
- Sending newsletters;
- Analysing statistics to better under our customers;
- Securing our website and to prevent or investigate attempted intrusion or tampering.
What kind of communication am I likely to receive?
Drawing on the information Nomadeshop collects, we may contact you to:
- Send order confirmation emails;
- Notify you of any potential issue surrounding your order by email address or by phone, in order to find a solution as quickly as possible;
- Send you an email to confirm your order has been dispatched along with a tracking number;
- Send newsletters containing news and personalised offers that mirror your interests and preferences if you have agreed to be sent them;
- Contact you in the context of after-sales follow-up to keep you informed of the after-sales process
On what legal basis and for how long is my data processed?
Nomadeshop keeps your data for as long as is needed for the pursued aim. Most of the data kept concerns your client account and order history. This data is kept for a five-year period starting on the date you were last active on our website. This data is then archived with restricted access for up to 15 years.
Where is my data sent?
Anonymous data collected by Nomadeshop, such as your sociodemographic stats, cooks, or technical details such as the device you use to browse our website, may be used for targeted advertising purposes on our website or on third-party websites.
What are my rights in terms of how my personal data is used?
At Nomadeshop, we ensure you can manage your personal data in an ultra-simple way.
When you provide personal data to Nomadeshop upon creating a user or customer account, you can access your details via the "My Account" area. You can also update, change or delete your details at any time.
In compliance with Law n°78-17 dated 6 January 1978 pertaining to IT, files and liberties, modified by the European Regulation 2016/679 dated 27 April 2016 pertaining to general data protection, you retain multiple rights for managing your data.
You can request that we confirm whether or not your personal data is processed by our teams. If so, you can ask that this be stopped. If the information we have is incorrect, you have the right to request that we change it in our database.
If you would like Nomadeshop to erase your information from our database, we can do so.
For any queries concerning your personal data, please contact us at servic[email protected]
or by writing to the following address:
A l'attention de la Direction relations clients
37 Boulevard Bourdon
In order to process your query as swiftly as possible, please specify your full name and the email address you used for www.nomadeshop.com in your email or letter. All queries must be supported by a photocopy of valid ID bearing your signature in order for us to check your identity.
Finally, you have the right to log a complaint with the CNIL if you consider that the way in which your data has been processed breaches regulations. If you'd like more information about your rights, and notably about the latter, check the website for the Commission Nationale de l'Informatique et des Libertés (France's commission for IT and freedoms) www.cnil.fr.
Protecting your bank details
Details pertaining to your order may be checked by certifying body Oneytrust. This organisation checks over 20 million transactions every year on behalf of several thousands of different websites. This system aims to analyse transactions to a certain standard and prevent bank card fraud. Dozens of different criteria are taken into account to check for coherence. In order to check your order, our partner Oneytrust may need to contact you by phone or email to approve the transaction. They may, where necessary, ask you for supporting documentation (ID and bank details).
For more information, visit https://oneytrust.com/. You are entirely free in whether or not you choose to respond to the organisation's queries. Unfortunately, due to the multiple attempts of fraud we experience on a daily basis, we are unable to process your order. Simply send us an email to [email protected]
to request a refund for your order. This will be effective within seven working days.
Don't forget to specify your full name and order number.
In compliance with the French IT and liberties law dated 6 January 1978, you have the right to access, rectify and oppose all data concerning you at any time, by writing to FIA-NET - Service Informatique et Libertés - 2-8 rue Gaston Rebuffat - 75019 Paris, including proof of identity.
Updates to our data protection charter
This charter may occasionally be updated without prior warning. However, if any major changes arise, we will notify you by email.